MorganCaywood

Conferencing Solutions

Audio-Conferencing

Automated

Reservation-less servicewprovides on-demand conferencing allowing you to initiate a conference 24 hours a day, 7 days a week – without the need to make a reservation or rely on an operator. Holding a conference is as simple as dialing a permanent number and entering a conference code!

Features Include:

• Digital Recording – Archived in all media types including digital replay, CDA, WAV, and MP3 files, and streamed over the internet.
• Listen Only Mode – Toggle on and off for a presentation style meeting
• Web Interface – Used for viewing participants connected to your call in real time.
• Extensive Security Options – Including locking the call and an additional security code prompt if that feature is activated.
• Coordinator on-demand – If you are experiencing issues during a conference such as sound quality there is always an operator ready to help 24/7/365!
• Music on hold – Participants will listen to music until the Leader initiates the call.
• Variable entry and exit announcements – Tone, announce name, or silence, you decide!
• Participant count or recorded list of participants – Always know who or how many people are connected to your conference.
• Post-Conference email – After each call you will receive an email as an instant record of the call that includes the phone number or each person that was on and how long they were connected. Click here to view a PDF with details about this service.
• Dial-out to participants – Need someone on the phone who did not, or cannot, dial-in? Simply use the dial-out feature and connect them instantly!
• Make changes to your account profile on-line – Using www.tcconline.com you have the ability to edit your leader profile including contact info and codes, change the default conference options like entry and exit tones, manage your recordings, view completed calls, and many other administrative tasks.
• Wallet cards – You will also automatically receive a wallet card for each owner established in the system with the numbers and codes printed right on it for your convenience!

Click here for a complete overview of this service

Operator-Assisted Conferencing

Dial-out Conferencing

Sometimes your conference calls need added security and full service from operators making the connections for you – Operator Assisted Dial-out is just that! Use this service when you need connect high profile clients and/or partners, have additional security needs so that only those requested can access the call, or if you simply would rather us handle the details of getting your parties connected quickly and efficiently.

You can either make reservations online, via fax, or by calling our reservations staff 24/7/365. Simply provide us with a list of people to call including their names and telephone numbers, the owner hosting the call, and the date and time that the call should take place. You will then receive a confirmation with the details once the call is set up in the system. At the time of the call our highly trained, professional operators will call each person and announce them as they are placed into the conference. Of course you can always retrieve the operator during the conference by dialing *0.

Click here for an overview of the operator assisted solutions

Event Conferencing

Are you hosting a large conference call and need a way to control audience participation with features like a formal Q&A session? Let us surround your call with attention so you project the professional, formal image you are after!

We understand the importance of these calls better than anyone else so we will customize an experience that will ensure the success of your call. We have over 40,000 ports available so extending your reach is easy and our professional operators and account specialists will help you every step of the way. Prior to the call you will be walked through the event beginning to end so you know exactly what you and your participants will experience.

Click here for a PDF that describes all of the available features!